You may return new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Items that DO NOT qualify for returns would be team printed items/clothing. Examples of this: Embroidered Items- Jackets, Parkas, Backpacks, etc. Printed Team Suits, Printed Team Apparel) These include orders made during a group order for your team, items with your name or number on them, items that have a deadline to be ordered.
You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
When placing an order. Orders above $50 qualify for free shipping. Orders below $50 do not qualify for free shipping. SELECTING FLAT RATE (5-7 BUSINESS DAYS) DOES NOT MEAN YOUR ORDER SHIPS FASTER. Since the majority of our items are custom we are not able to expedite shipping. 5-7 business days is when you should expect to receive your items once it is shipped. That does not mean we are shipping your items in 5-7 days.
Terms and Conditions from Check Out Page
I understand that when ordering custom items (printed, embroidered, or otherwise decorated) they are created just for me - and take time to complete. This time can range from 15 to 25 business days (Monday-Friday) and can be impacted by Holidays and peak order times (State Swimming, Zones Meets, September/October) Decorated items are made per order which means these items are NOT REFUNDABLE. If you are needing this for a holiday or special event PLEASE SPECIFY this in your order notes and we will do our best to accommodate your order.
In stock items on the other hand can be retuned with a Splash Return Authorization. Please contact Splash for further information on possible return and restrictions.